We collect the following categories of data:

a) Information You Provide

• Name
• Delivery/billing address
• Email address
• Phone number
• Payment details (processed securely by third-party providers)
• Order details
• Customer service enquiries

b) Automatically Collected Data

• IP address
• Browser type
• Device info
• Website usage (via cookies)

c) Payment Providers

We do not store full card details.

Payments are processed by:

• Woo Commerce Payments / Stripe
• Apple Pay
• Google Pay
• Etsy Payments (for Etsy orders)

Each provider has its own privacy policy.

We use your data to:

Contractual Necessity

• Process and deliver your orders
• Provide customer service
• Manage returns, refunds, or warranty claims

Legitimate Interests

• Improve our website
• Prevent fraud
• Analyse sales trends

Legal Obligations

• Accounting and tax records
• Compliance with UK law

Consent (where required)

• Marketing emails and newsletters

We only share data with trusted third parties:

• Payment processors
• Delivery couriers
• Website hosting providers
• Email marketing platforms
• Etsy (if you order via Etsy)

We never sell your data.

Some service providers may store data outside the UK.

Where this happens, we ensure appropriate UK GDPR safeguards, e.g.:

• Adequacy regulations
• Standard Contractual Clauses (SCCs)

• Order records: 6 years (legal requirement)
• Marketing data: until you unsubscribe
• Enquiries: up to 12 months

We delete or anonymise your data when no longer needed.

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with the ICO

Information Commissioner’s Office: https://ico.org.uk

To exercise your rights, email: sales@fortheloveofply.co.uk

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